While interest among those aged . and over is declining. So before companies invest in SMS marketing . they should get to know their target audience. Interactive screens and maps Some customers find it difficult to get used to new shopping opportunities. For those who need additional guidance. interactive maps might be helpful. Three in four respondents .. would find an interactive map useful in a smartphone app to guide them through a physical store. In stores with little or no staff to answer questions or make recommendations.
Touchscreen displays can bring relief to customers. The displays can help with orientation with aisle numbers and article locations and inform customers about products. show some interest in this topic. Tip for SMEs . Kiosk systems can be used to transform PCs. tablets and mobile devices into customer-facing assistants. At these terminals. customers can Specific Database access information on product details. location. availability and more. Many of these programs are customizable. allowing stores to provide the information most relevant to their customers. Grocery Apps When it comes to the future of retail. grocery apps cannot be ignored. of respondents use at least one smartphone app to help them with product selection in grocery stores.
To understand how to provide customers who use apps with a pleasant shopping experience. their needs must be considered. According to our survey. . cite the ability to read a full list of a product's ingredients as the most useful aspect of a retail app. consider product reviews from other customers to be particularly useful. Tip for SMBs . Not every retailer will be able to hire software developers to develop their own grocery app. For those who want to create their own virtual space for customers to interact with their store. developing an app using low-code – or no-code platforms could be an option. Concerns about privacy with new retail technologies When it comes to newly introduced retail technologies.