A virtual switchboard allows agents to carry out their working hours in different time zones, basically because they only need a device connected to the Internet to be able to answer calls. Problem 3 – Not having to always repeat everything that has happened to me without a company. Or rather, no office. It is not necessary to have a large premises full of posts to accommodate all the telemarketers, the entire infrastructure can be virtual since, really, the only thing strictly necessary will be a smartphone, tablet or PC connected to the Internet for each employee.
What's more, we can come to think of offering a 24-hour service, given that we can have agents distributed in different time zones that can serve clients from all over the world during mobile number list their working hours or schedule campaigns at different times of the day. Flexibility and ubiquity Thanks to the possibilities offered by a virtual switchboard, a company with these characteristics can provide each and every one of its team members with a softphone, which is nothing more than an application that will be used to make and receive calls, which for On the other hand, it can be connected to the company's CRM and increase its possibilities exponentially.
Each of the employees only has to be assigned an extension of the virtual switchboard and in this way, both incoming and outgoing calls can be managed without problems. These employees only have to open the CRM (free in the case of Zadarma) to have access to the list of users with whom they have to contact. Without needing to know their phone number, all you have to do is press an icon to call each client, from which you can consult a complete history of all the contacts that have been made with them.